Terms & Conditions

SCUBA DIVING TERMS AND CONDITIONS

RAWA WALK-INS

(T&C RAWA WLKIN 240802)

OrcaNation Pte Ltd Terms and conditions for all on site dive activity, at Rawa Island Resort. Please note that separate terms and conditions apply for pre-bookings, and may vary by location. 

GENERAL

• OrcaNation dives with a maximum ratio of 2 to 4 divers per OrcaNation Dive Professional, depending on the activity and level of certification.
• All divers must complete any required medical declaration and paperwork before a diving activity commences.
• Dive Insurance is mandatory for all customers diving with OrcaNation and can be purchased through OrcaNation ahead of diving if it is not included with the dive activity. 
• Open Water students must be able to swim 200m unaided, and comfortable in the water. For safety reasons, this will be tested prior to your dive experience. 

POSTPONEMENT AND CHANGES

• OrcaNation staff reserve the right to postpone, change the location of or cut short any activity at any time for safety (such as bad weather), or group management reasons and full price will be charged/no part or full refund or other type of compensation will be given. However, OrcaNation staff will do their best to change the activity to a more suitable location, date or time whenever possible.
• Postponement or changes to diving activities must be made before 18:00 the day prior to the scheduled activity. Failure to do so may be treated as a cancellation or no show and may result in forfeiture of fees paid.

CANCELLATIONS

• Clients understand that to secure their reservation with the dive centre, the Marine Reserve fees must be paid earlier than 18:00 the day prior to the scheduled water activities.
• Any cancellations must be made directly to an OrcaNation staff member.
• Clients who cancel walk-in activities for any reason, before 18:00 the day prior to a scheduled activity will have any payments refunded, minus any costs incurred (e.g. PADI materials).
• Walk in water activities cancelled after 18:00 the day prior to the scheduled activity will result in loss of any deposit paid, including but not limited to marine park fees. We are happy to provide a letter for insurance purposes for loss due to illness or injury. 
• For closed port situations or bad weather, exchange products and/or other alternatives will be offered where possible. Rainy or cloudy weather is no valid reason for cancellation, and we strictly follow harbour master and recommendations on when to cancel a tour. 
• For cancellation or rescheduling due to bad weather or other reasons, OrcaNation staff will make the final decision on whether an activity can take place. Clients should assume that the activity is going ahead and should turn up at the agreed location & time, unless told otherwise directly by OrcaNation staff. Failure to do so will be deemed a “no show”.
• Clients understand that water activities can be physically demanding and that they can become cold more easily when in water or could experience sea sickness. With this in mind, clients understand that no refunds will be given if the activity is cut short due to any participant feeling tired, cold or seasick.
• OrcaNation is not liable for failure to perform their obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, volcanic ash cloud, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute or strike. 

CANCELLATIONS ON SITE FOR PRE-BOOKED ACTIVITIES 

• Please refer to full T&Cs for pre-booked activities
• There will be no refund for courses / dive activities cancelled within 1 week of activity commencement.
• Any refunds outside of our terms will be subject to a claim on the guests Insurance Company. We are happy to provide a letter, which can be given to the insurer as proof of loss, though OrcaNation cannot be held accountable if the claim is rejected for whatever reason. OrcaNation is not responsible for any charges caused by the transfer process in the event of a refund and if there is any alteration of the exchange rate. A no-show for whatever reason, including but not limited to, flight delays, illness, or missing a scheduled dive time will mean a loss of payment and no refund. 

CONDUCT AND REGULATIONS

• OrcaNation Instructors have complete discretion to refuse any diving participation of guests possibly under the influence of alcohol or drugs. No refunds will be given in these circumstances. 
• OrcaNation instructors have the right to reduce the length of a diving activity if guests are not respecting environmental rules or adhering to safe diving practices. No refunds will be given in these circumstances. 
• OrcaNation instructors have the right to refuse any diving participation of guests who they deem to be mentally or physically unfit to the extent that puts the client or any other person in danger during any activity. No refunds will be given in these circumstances. 
• Clients must follow local marine park rules,  failure to do so may incur a fine and or possible imprisonment. 
• Clients are responsible for the care of the equipment rented during activities and will financially compensate OrcaNation for any damage or loss due to negligence or misuse.
• If clients participate in a guided snorkelling tour, the equipment they use is only rented until 18:00 that same day & must be handed to an OrcaNation member of staff before this time. Failure to do so will result in a late fee being charged.
• Clients understand that they should not fly or reach an altitude above 300 metres for at least 24 hours following multiple dives or 18 hours following a single dive. If clients do not adhere to this rule, they will not hold OrcaNation responsible for any adverse effects.

PAYMENT POLICY

• Payment must be made prior to the commencement of any dive course or dive activity.  Please make sure you have fully completed the PADI medical statement before making payment, making sure any medical clearance has been received from a relevant medical professional if required.
• Prices quoted are where payment is made directly to OrcaNation bank accounts. Any charges incurred for bank transfer are payable by the payer.
• Where payments are made via a third party (such as an agent independent to OrcaNation), their payment terms will apply.
• Listed prices at OrcaNation Dive Centres may differ to those provided in advance. For walk-in sales, prices displayed at OrcaNation Dive Centres apply.

• In case of refunds, OrcaNation will refund via original payment method and not be liable for any charges of FX losses.